Archive for February, 2010

Work is underway on a research project aimed at enabling Age Concern to become more customer centric.  Not only will the exercise help Age Concern understand the needs of older people in the county better, but it is also expected to raise some important questions, which will help the organisation drive forward new ideas in the future.  Mackman Research is providing the work on a pro-bono basis.

Outstanding Customer Service Award

Mackman Research has been recognised for its outstanding customer service.

The Research company picked up the award for Outstanding Customer Service at the Anglian Business Awards, which recognise the hard work, achievements and outstanding performance of businesses in the region.

Entrants into the category were judged on their ability to demonstrate the highest standard of customer care and service by showing that their organisation has the customer at the heart of their business. Judge Duncan Brodie said “Mackman was a worthy winner of a very competitive category. The judges felt that the company had brought its expertise in the customer care arena to bear on its own business highly effectively, with good customer retention and strong evidence of a high level of customer satisfaction.”

Director Paul Mackman said everyone at the company was thrilled with the success. “We believe that excellent customer service is absolutely vital and a well-trained team is the key to improved understanding of our customers – two of our staff have completed their Customer Service NVQ Level 2 this year. To be recognised in this way is brilliant,” he said.