Menu

Customer Satisfaction Survey Process

Survey Process

A typical customer satisfaction survey process is shown below:

  1. Agree scope, satisfaction survey methodology, survey timings, required satisfaction survey analysis and respondent incentive
  2. Design customer satisfaction survey questionnaire
  3. Customer satisfaction survey questionnaire proof to client
  4. Finalise customer satisfaction survey questionnaire (question order, content and length)
  5. Finalise customer satisfaction survey reporting style and content
  6. Client contacts potential customer satisfaction survey respondents using template provided by Mackman Research
  7. Brief customer satisfaction survey researchers
  8. Mackman Research researchers interview customer satisfaction survey respondents and capture data
  9. Conduct 10% validity checks
  10. Data entry and code responses (dependant upon customer satisfaction survey methodology)
  11. Analysis of data, prepare customer satisfaction survey final report
  12. Present customer satisfaction survey findings / forward reports

Customer Satisfaction Survey Links

Customer Satisfaction Surveys

Customer Satisfaction Survey

Customer Satisfaction Survey FAQ's

Customer Satisfaction Survey Incentives

Customer Satisfaction Survey Questionnaire

Customer Satisfaction Survey Response Rates

Getting Customer Satisfaction Surveys Completed

Mystery Shopping



TinyButStrong Error when merging block [Array] : unsupported variable type : 'NULL'.