Gemma & Paul Mackman (left) collect Community Involvement Award from Adnams

For a third consecutive year, Mackman Group struck gold at the Anglian Business Awards, this time winning the Community Involvement category sponsored by Adnams. The award is aimed at commercial businesses that can demonstrate how they combine business success with involvement in their community, which goes beyond their core business strategy.

The Anglian Business Awards is one of the top dates in the regional business calendar, recognising excellence and achievement in the local business community.

http://www.archantsuffolk.net/business/

http://www.archantsuffolk.net/business/

Twinings of London commission international customer satisfaction survey

The market research services of Mackman Research have been called upon again by tea giant Twinings to undertake crucial business to business market research.   Customer satisfaction market research of satisfaction levels of global trade customers dealt with by the International Customer Services team will take place in June 2010. The online customer satisfaction survey includes qualitative and quantitative research. The market intelligence gathered will be compared with previous findings. This years web survey will include satisfaction survey questions that can be trended over four years.

James Royce joins us as Technical Business Manager and Clare Gray will support our research and PR operations.  In an icy economic climate, knowing your market has never been more important – especially for small to medium sized businesses.  As more and more businesses realise how much effective research can help them to maximize their potential, we’re looking forward to developing our own research capacities further.

Both James and Clare are  looking forward to being a key part of our growing business.

Outstanding Customer Service Award

Mackman Research has been recognised for its outstanding customer service.

The Research company picked up the award for Outstanding Customer Service at the Anglian Business Awards, which recognise the hard work, achievements and outstanding performance of businesses in the region.

Entrants into the category were judged on their ability to demonstrate the highest standard of customer care and service by showing that their organisation has the customer at the heart of their business. Judge Duncan Brodie said “Mackman was a worthy winner of a very competitive category. The judges felt that the company had brought its expertise in the customer care arena to bear on its own business highly effectively, with good customer retention and strong evidence of a high level of customer satisfaction.”

Director Paul Mackman said everyone at the company was thrilled with the success. “We believe that excellent customer service is absolutely vital and a well-trained team is the key to improved understanding of our customers – two of our staff have completed their Customer Service NVQ Level 2 this year. To be recognised in this way is brilliant,” he said.

UK Research Company Mackman Research wins business research contract

Mackman Research has won a research contract for leading national provider of accountancy and business services, Baker Tilly.

Mackman Research has been commissioned by Baker Tilly to conduct a study among company directors who own a significant stake in their businesses.  Baker Tilly is interested in directors’ outlook on owning and managing a business in the UK.

“We have enjoyed an ongoing working relationship with Baker Tilly’s Bury and Milton Keynes offices during the past five years and were pleased to be approached by Baker Tilly London,” says Gemma Mackman, Research Director at Mackman Research.  ” The new contract requires working to a tight deadline and reaching a challenging group of Managing Directors, in owner managed businesses that are notoriously difficult to gain opinions from.  However, we thoroughly enjoy projects that test our research skills and are looking forward to completing the project on time and expanding our work with Baker Tilly.”