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Our Researchers

Testimonials
The International Customer Satisfaction Survey conducted by Mackman on behalf of R. Twinings and Company Limited is now in its 4th year and has continually proved to be an invaluable tool for helping Twinings shape the future of the Customer Services we deliver.

Mackman Research have worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the Customer Services team now and in the future.

Sharlene Moffitt - International Customer Services Manager. R. Twining and Company Ltd.

Our Researchers

Research Project Managers

Our tailored research is designed and managed by a project manger. Project mangers are highly qualified and experienced within the field of market and social research.  They hold Graduate degrees at Masters level and above. Your manager will liaise with you throughout the project and will deliver the findings. In specific instances a project manager may conduct all research practices.

Researchers

All researchers will have completed specific research methodology training (ESRC approved) and have experience within the multi-faceted field of both social and market research.

Research Teams

When undertaking a research project each individual team member is carefully selected according to specific experience and subject knowledge, matching the right researcher with the right project. Our selection process creates a unique research team that has insight into specific industries, organisations and sectors.

Mackman Research Approach

We treat every project individually and not a templated one product fits all approach. Our tailored research services ensure that results are statistically sound and relevant to the needs of the client that has commissioned them. Careful consideration is given to the research methods employed and we will often use a blended approach.  All market research projects are managed by a Senior Market Researcher or Company Director and are conducted following strict ethical guidelines as laid down by the Market Research Society (MRS).