Posts Tagged ‘international customer satisfaction survey’

Posts Tagged ‘international customer satisfaction survey’

Tea Giant Twinings comes to Town

This week we welcomed tea giant Twinings senior management to our offices, after successfully completing a research project for the company for the fourth year running.

Our researchers interviewed key international wholesale buyers on behalf of Twinings. The survey measured overall satisfaction levels of customers and their experience of dealing with Twinings’ international customer services. Questions were based around customer satisfaction and perceptions of Twinings’ international customer services.

Twinings’ international customer services manager, Sharlene Moffitt, praised the work of Mackman Research and said: “Mackman has worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the Customer Services team now and in the future.”  She added the work had “proved to be an invaluable tool for helping Twinings shape the future of the Customer Services we deliver.”


Twinings signs up for customer service research

The market research services of Mackman Research have been called upon again by tea giant Twinings to undertake crucial business to business market research.   Customer satisfaction market research of satisfaction levels of global trade customers dealt with by the International Customer Services team will take place in June 2010. The online customer satisfaction survey includes qualitative and quantitative research. The market intelligence gathered will be compared with previous findings. This years web survey will include satisfaction survey questions that can be trended over four years.


Customer Satisfaction Survey – Land Rover Monthly

Landrover Monthly - Customer Satisfaction Survey

Landrover Monthly - Customer Satisfaction Survey

Mackman Research delivers customer satisfaction survey

Mackman Research in Sudbury has just completed a three month customer satisfaction survey project for international motoring magazine Land Rover Monthly.

Mackman Research of Station Road, carried out a satisfaction survey for the world's biggest Land Rover show, polling views of more than 10,000 visitors by on-line survey and by telephone interview with trade customers to the show, attended by thousands from around the world.

The project maked a successful year for the Mackman Group, which was named East Anglian Small Business of the year.

Twinings Renews Customer Satisfaction Survey Contract

Twinings Awards International Customer Satisfaction Survey Contract

Twinings Awards International Customer Satisfaction Survey Contract

A tea giant has raised a cuppa to a Suffolk-based research firm for its "exemplary" work.

Mackman Research, of Sudbury, has secured a second contract to carry out an online international customer satisfaction survey for Twinings after successfully completing a similar exercise last year. Twinings' international customer services manager, Helen Shaw, praised the work carried out by the company and said it had helped the tea company "proactively improve" its customer service management. 'We have worked closely with Mackman Research to initially scope then deliver customer satisfaction surveys on our behalf. At all times we have found their knowledge, research and expertise exemplary," she said.

As part of the Twinings contract, Mackman Research devised the methodology, designed the questionnnaire, built a secure web portal to collect the data, analysed the information and prepared a findings report. It contacted Twinings' trade customers internationally for feedback. Research director Gemma Mackman said: "We are really proud to include Twinings in our list of clients and enjoy working with Helen and her team. We hope to continue the work next year when we can start trending from three years' data."


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