A Secret Mission for Mackman Research

November 30th, 2010

What the client says


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Infrastructure and Maintenance provider, Atkins

Infrastructure and Maintenance provider, Atkins

Mackman Research has been awarded a mystery shopper contract with global engineering company, Atkins. We are pleased to offer our mystery shopper service to the highly regarded highways and operations division who run a control call centre in Birmingham. Mackman Research has employed its team of expert researchers who are always ready to take up the challenge of a mystery shop. For this project, our researchers will be making secret calls to assess four elements of customer service and client satisfaction. We look forward to delivering a complete investigative report in the next few weeks.