Technical & Operations Director

James Royce

James is the Technical and Operations Director at Mackman and has overall responsibility for the delivery of both client and internal projects, as well as overseeing the development, support and hosting of digital projects.

With an extensive background as a developer and programmer, and a comprehensive knowledge of digital technologies, James sits on the University of Nottingham’s Digital Advisory Board as a specialist adviser in guiding the development of the University’s Digital Transformation project. As data controller James monitors our data usage, storage and destruction.

As a seasoned statistician James regularly assists in the generation of statistics. His technical knowledge combined with his statistical expertise enables our research findings to be grounded in accurate figures. Importantly James also guides data mapping and visualisation having lead our team during the conception and delivery of the Human Rights Atlas.

WHAT SORT OF ACTIVITIES DO YOU ENJOY IN YOUR FREE TIME?

Away from the keyboard I am very much an outdoors person. A keen runner and cyclist, I also have a love for camping and walking. When the weather’s not so good, I have a ukulele with which I can upset the neighbours - I don’t profess any musical ability, however, as my cats will tell you.

What Our Clients Say

            
                        “Not only has the exercise helped us better understand the needs of older people in the county, but it also raised some important questions, which will help our organisation drive forward new ideas in the future.”
                        
Jonathan Skermer – Marketing/Development Manager, Age UK Suffolk                    

                        “Their collaborative and plain speaking approach makes working with them a pleasure. High standards are maintained at every part of the research process from questionnaire design, through to data collection, analysis, and the concise presentation of results. In particular we appreciate their no-nonsense approach to reporting results in a concise and graphical manner that is easily understood.”
                        
Stephen Duffety – Senior Partner, Baker Tilly Tax and Accountancy                    

                        “Mackman has worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the Customer Services team now and in the future.”
                        
Sharlene Moffitt – International Customer Services Manager, Twinings

Meeting of people with notepads at a bench outdoors

Case Studies

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Essex County Council - COVID-19 Business Research

Government

Mackman Research was commissioned by Essex County Council to conduct an important business support survey during the early stages of the Covid-19 pandemic in 2020. This project has since gone on to be selected as a finalist in the 'Best Data Collection – Interviewer Administered' category of the MRS Operations Awards 2021.