Research Staff

To have a theory is not enough. For businesses any decision making should be based on evidence - not guess work

Gemma Mackman Research Director


We are proud that Mackman constantly contributes to the well-being of our community by giving services and time.

Amanda Ansell Researcher


Our business is all about collaboration and long term relationships with clients, colleagues and suppliers. Working this way with a focus on shared goals and values ensures that together we grow.

Paul Mackman Managing Director


There's a great buzz in the office, with everybody striving for excellence and improvement.

Merv Royce Financial Controller


Working at Mackman is varied and fast paced. It is a rewarding role working alongside like minded people.

Abi Mackman Researcher


Everyday we're met with real challenges, which is a part of what I love about Mackman – it's just so satisfying to be able to solve problems head on, supported by a terrific team.

James Royce Digital Lead

Mackman Research is a UK business market research company based in Sudbury on the Essex Suffolk border with easy links to London, Cambridgeshire & Norfolk.  We provide tailored business market research services.  Our innovative business market research design and business market research methodologies inform decision-making.

Mackman Research specialise in customer research such as customer satisfaction survey, business to business customer survey satisfaction and other business market research services. If you require a small, full service business market research company for qualitative research or quantitative research, we can gather, collate and analyse on your behalf.

Core research services include:

Core Research Services

Customer Satisfaction Surveys

We are a customer satisfaction research specialist with a strong track record of delivering business to business customer satisfaction surveys to senior executives.  Our customer satisfaction research methodologies include face to face, telephone, online, and postal.  The most effective customer satisfaction research makes important up front considerations about objectives, methodology, questionnaire design, timescales, analysis, reporting methods, and incentives.

All customer satisfaction surveys are conducted following strict ethical guidelines as laid down by the Market Research Society (MRS).

Social Research

Social research demands justifiable methodologies and research practices.  Social research may range from conducting qualitative interviews, to large-scale (quantitative) information gathering and statistical analysis such as local and national crime rates.

Mackman Research has a team of highly qualified and experienced social research specialists who are able to meet the needs of both small and large organisations.

Telephone Interviews

Telephone interviews were once considered an inferior substitute to face to face surveys.  Today telephone interviews are a widely used method of gathering survey data. Mackman Research specialises in low volume telephone interviews to senior executives.  We do not operate a call centre operation but instead have a small number of  very skilled telephone interview researchers.  We encourage you to have direct contact with the telephone interviewers working on your project.

Mackman Research Approach

We treat every project individually and not a templated one product fits all approach. Our tailored research services ensure that results are statistically sound and relevant to the needs of the client that has commissioned them. Careful consideration is given to the research methods employed and we will often use a blended approach.  All market research projects are managed by a Senior Market Researcher or Company Director and are conducted following strict ethical guidelines as laid down by the Market Research Society (MRS).

Company Services

Awareness Surveys & Brand Tracking

Competitor Research

Customer Satisfaction Surveys

Face-to-Face Interviews

Mystery Shopping

Online Surveys

Telephone Interviews