Case Studies

Client Survey – Telephone Interviews

Background Based in London, the executive recruitment agency that approached Mackman specialise in recruiting and selecting the best possible people for executive appointments at prominent companies in the city. Mackman Research was commissioned to conduct a client survey by the London based recruiter and was supplied with a strong, clear brief detailing what type of […]

Customer Service and Access Survey – Telephone Interviews

Background Mackman Research was commissioned by Greenfields Community Housing to conduct a customer service and access survey using one questionnaire. The key objective for the satisfaction survey was to identify areas for future improvement within face to face and operational communications and then to ascertain how these could be delivered. The access questions sought to […]

Customer Satisfaction Survey – Mixed Methodology

Background EOS is the UK’s leading supplier of recycled and unused electrical insulating oils and associated site services, based at Stanlow, near Ellesmere Port in Cheshire, from where they serve the whole of the UK . The Mackman team was commissioned to provide a strategic marketing plan for the company and the customer survey was […]

Perception Survey – Paper and Online

Background Harlow College is a medium-sized tertiary college located on a single site close to Harlow town centre, North West Essex. Historically, educational aspiration in Harlow tends to be low, with capable learners in Harlow aspiring to go to Hertfordshire/Cambridge. However, Harlow College had been undergoing a transformation over the previous five to six years […]

Customer Satisfaction Survey – Mixed Methodology

Background Specflue is the UK’s number one supplier of flue, chimney and renewable energy solutions, based in Sudbury Suffolk and Honiton, Devon. The business was founded in 1992 as an independent company, with the guiding principles of innovation, the provision of top class products and outstanding service. These elements allowed Specflue to grow into a […]

Perception Survey – Face to Face Interviews

Background Jaffe Porte Crossick LLP is a London based company. The firm is a commercial and private client practice covering a whole spectrum of business matters as well as an individual’s legal affairs. Mackman Research was commissioned by Jaffe Porte Crossick LLP Solicitors to conduct a survey with 100 iPod Nano users. The research was […]

Customer Research – Mixed Methodology

Background Mackman Research was commissioned by Eastern IFCA to conduct a benchmark awareness survey to understand stakeholder awareness and engagement, across Eastern IFCAís three counties (Lincolnshire, Norfolk, Suffolk). In particular, assessing the role that Eastern IFCA has in the coastal community and measuring the level of understanding for Eastern IFCAís change of emphasis towards sustainability […]

Mystery Shopping – Telephone Calls

Background Mackman Research was commissioned by global engineering company, Atkins to conduct a mystery shopper audit. The telephone mystery shop was to one of their central call-centres. The centre processes calls from customers such as the police, local councils, members of the public and the Highways Agency Traffic Control. Approach Atkins supplied Mackman Research with […]

Client Satisfaction Survey – Telephone Interviews

Background Baker Tilly is a leading independent firm of accountants and business advisers that specialises in providing an integrated range of services. The firm has national coverage through its network of offices and is represented internationally through its independent membership of Baker Tilly International. Mackman Research was commissioned to survey clients across the East Anglian […]

Customer Satisfaction Survey – Telephone Interviews

Background Mackman Research was commissioned to conduct a client satisfaction survey on behalf of Anson. Anson are food packaging experts based in Cambridgeshire. They are a leading UK Thermoforming supplier to the Food Industry. In keeping with their company mission to provide excellence in customer service, Anson were keen to engage with their customers to […]