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Case Studies

Employee Survey – Telephone interviews

Background The multinational energy company has assets based in the North Sea. UK-based assets include two platforms and a regional office. Across these locations, the company employs about 1,000 people in a diversity of roles including contractors from various employing companies. Mackman Research was commissioned to conduct a survey on behalf of the multinational energy […]

Members Survey – Mixed Methodology

Background The East of England Energy Group (EEEGR) is based in Great Yarmouth, Norfolk. The not-for-profit trade organisation provides membership to over 300 people in the region and offers new opportunities and knowledge to enable companies to strategically grow their businesses. Mackman Research was commissioned to conduct a survey on behalf of EEEGR. The research […]

Net Promoter Score – Herts FullStop

Background Herts FullStop is based in Welwyn Garden City, Hertfordshire. The company has over 60 years of experience in supplying goods and services to educational establishments, and their catalogue service has over 18,500 products which are delivered to customers across the country. Mackman Research was commissioned to conduct Net Promoter Score (NPS) survey for two […]

Client Survey – Telephone Interviews

Background Based in London, the executive recruitment agency that approached Mackman specialise in recruiting and selecting the best possible people for executive appointments at prominent companies in the city. Mackman Research was commissioned to conduct a client survey by the London based recruiter and was supplied with a strong, clear brief detailing what type of […]

Customer Service and Access Survey – Telephone Interviews

Background Mackman Research was commissioned by Greenfields Community Housing to conduct a customer service and access survey using one questionnaire. The key objective for the satisfaction survey was to identify areas for future improvement within face to face and operational communications and then to ascertain how these could be delivered. The access questions sought to […]

Customer Satisfaction Survey – Mixed Methodology

Background EOS is the UK’s leading supplier of recycled and unused electrical insulating oils and associated site services, based at Stanlow, near Ellesmere Port in Cheshire, from where they serve the whole of the UK . The Mackman team was commissioned to provide a strategic marketing plan for the company and the customer survey was […]

Perception Survey – Paper and Online

Background Harlow College is a medium-sized tertiary college located on a single site close to Harlow town centre, North West Essex. Historically, educational aspiration in Harlow tends to be low, with capable learners in Harlow aspiring to go to Hertfordshire/Cambridge. However, Harlow College had been undergoing a transformation over the previous five to six years […]

Customer Satisfaction Survey – Mixed Methodology

Background Specflue is the UK’s number one supplier of flue, chimney and renewable energy solutions, based in Sudbury Suffolk and Honiton, Devon. The business was founded in 1992 as an independent company, with the guiding principles of innovation, the provision of top class products and outstanding service. These elements allowed Specflue to grow into a […]

Perception Survey – Face to Face Interviews

Background Jaffe Porte Crossick LLP is a London based company. The firm is a commercial and private client practice covering a whole spectrum of business matters as well as an individual’s legal affairs. Mackman Research was commissioned by Jaffe Porte Crossick LLP Solicitors to conduct a survey with 100 iPod Nano users. The research was […]

Customer Research – Mixed Methodology

Background Mackman Research was commissioned by Eastern IFCA to conduct a benchmark awareness survey to understand stakeholder awareness and engagement, across Eastern IFCAís three counties (Lincolnshire, Norfolk, Suffolk). In particular, assessing the role that Eastern IFCA has in the coastal community and measuring the level of understanding for Eastern IFCAís change of emphasis towards sustainability […]