Research Staff

To have a theory is not enough. For businesses any decision making should be based on evidence - not guess work

Gemma Mackman Research Director


We are proud that Mackman constantly contributes to the well-being of our community by giving services and time.

Amanda Ansell Researcher


Our business is all about collaboration and long term relationships with clients, colleagues and suppliers. Working this way with a focus on shared goals and values ensures that together we grow.

Paul Mackman Managing Director


There's a great buzz in the office, with everybody striving for excellence and improvement.

Merv Royce Financial Controller


Working at Mackman is varied and fast paced. It is a rewarding role working alongside like minded people.

Abi Mackman Researcher


Everyday we're met with real challenges, which is a part of what I love about Mackman – it's just so satisfying to be able to solve problems head on, supported by a terrific team.

James Royce Digital Lead

Customer Satisfaction Company

Mackman Research is a UK customer satisfaction company based on the Essex Suffolk border with easy links to London, Cambridgeshire & Norfolk.

We provide tailored customer satisfaction research to public and private sector organisations.  Our customer satisfaction company provides innovative customer satisfaction research design and customer satisfaction methodologies to inform decision-making.  Customer satisfaction company methodologies include face to face, telephone, online (web), and postal.  We always pay particular attention to verbatim responses provided during customer satisfaction survey interviews.

The most effective customer satisfaction surveys make important up front considerations about objectives, methodology, questionnaire design, timescales, analysis, reporting methods, and incentives.  We lead you through the customer satisfaction survey process ensuring that your organisation maximises the benefit of a customer satisfaction survey.

Although the process of conducting a customer satisfaction survey can be therapeutic in itself it is the post-survey analysis, response and action that will ultimately determine how useful and effective the customer satisfaction survey process has been.  Particular attention is paid to verbatim commentary whilst conducting customer satisfaction survey interviews.

Outsourcing the task of conducting a customer satisfaction survey to a specialist third party has numerous benefits:

  1. It eliminates bias or the potential to be accused of bias
  2. Response rates increase making the survey more statistically sound
  3. Respondents are more inclined to give frank responses

Customer satisfaction surveys can also be a great public relations exercise.  All Mackman Research customer satisfaction surveys are conducted following strict ethical guidelines as laid down by the Market Research Society (MRS).

Mackman Research is a specialist business to business customer satisfaction company.  If you require a small, full service customer satisfaction company for qualitative research or quantitative research, we can gather, collate and analyse on your behalf.

Our customer satisfaction survey services are “low volume and extremely high quality”.

Customer Satisfaction Company Links

Customer Satisfaction Surveys

Customer Satisfaction Survey FAQ’s

Customer Satisfaction Survey Incentives

Customer Satisfaction Survey Process

Customer Satisfaction Survey Questionnaire

Customer Satisfaction Survey Response Rates

Getting Customer Satisfaction Surveys Completed

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