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Members Survey – Mixed Methodology

Background The East of England Energy Group (EEEGR) is based in Great Yarmouth, Norfolk. The not-for-profit trade organisation provides membership to over 300 people in the region and offers new opportunities and knowledge to enable companies to strategically grow their businesses. Mackman Research was commissioned to conduct a survey on behalf of EEEGR. The research […]

Net Promoter Score – Herts FullStop

Background Herts FullStop is based in Welwyn Garden City, Hertfordshire. The company has over 60 years of experience in supplying goods and services to educational establishments, and their catalogue service has over 18,500 products which are delivered to customers across the country. Mackman Research was commissioned to conduct Net Promoter Score (NPS) survey for two […]

Client Survey – Telephone Interviews

Background Based in London, the executive recruitment agency that approached Mackman specialise in recruiting and selecting the best possible people for executive appointments at prominent companies in the city. Mackman Research was commissioned to conduct a client survey by the London based recruiter and was supplied with a strong, clear brief detailing what type of […]

Customer Service and Access Survey – Telephone Interviews

Background Mackman Research was commissioned by Greenfields Community Housing to conduct a customer service and access survey using one questionnaire. The key objective for the satisfaction survey was to identify areas for future improvement within face to face and operational communications and then to ascertain how these could be delivered. The access questions sought to […]

Housing Association research to make an impact

Mackman Research is delighted to have worked with Greenfields Community Housing to deliver the results of their customer service and access survey. Greenfields is a housing provider based in the Braintree district, in Essex. The study was designed to help Greenfields identify areas for future improvement within their communications to their customers and then to […]

Campaign launch to help region’s care homes

Mackman has been working with the charity My Home Life Essex Community Association, supported by Essex County Council and Age UK Essex, to launch a new campaign website to encourage volunteers to support older people living in care homes across Essex. This new movement is called Friends and Neighbours (FaNs) and its campaign encourages volunteers to […]

Customer Satisfaction Survey – Mixed Methodology

Background EOS is the UK’s leading supplier of recycled and unused electrical insulating oils and associated site services, based at Stanlow, near Ellesmere Port in Cheshire, from where they serve the whole of the UK . The Mackman team was commissioned to provide a strategic marketing plan for the company and the customer survey was […]

Minds, meanings and metrics – Impact conference 2015

    The Market Research Society (MRS) has released full details of their Impact conference 2015 in London. This year the event is titled ‘Minds, meanings and metrics: consumer understanding in an uncertain world’ and is taking place on the 17th and 18th March 2015. There will some big name speakers to discuss research in […]

Making a difference where it counts

We want to share with you, one particular way in which we support a local charity that has had a profound impact on our team. We’ve been working with The Bridge Project in Sudbury for years. It’s a charity that exists to provide a ‘community within a community’, that helps vulnerable people living in the […]

Perception Survey – Paper and Online

Background Harlow College is a medium-sized tertiary college located on a single site close to Harlow town centre, North West Essex. Historically, educational aspiration in Harlow tends to be low, with capable learners in Harlow aspiring to go to Hertfordshire/Cambridge. However, Harlow College had been undergoing a transformation over the previous five to six years […]