Research Staff

To have a theory is not enough. For businesses any decision making should be based on evidence - not guess work

Gemma Mackman Research Director


We are proud that Mackman constantly contributes to the well-being of our community by giving services and time.

Amanda Ansell Researcher


Our business is all about collaboration and long term relationships with clients, colleagues and suppliers. Working this way with a focus on shared goals and values ensures that together we grow.

Paul Mackman Managing Director


There's a great buzz in the office, with everybody striving for excellence and improvement.

Merv Royce Financial Controller


Working at Mackman is varied and fast paced. It is a rewarding role working alongside like minded people.

Abi Mackman Researcher


Everyday we're met with real challenges, which is a part of what I love about Mackman – it's just so satisfying to be able to solve problems head on, supported by a terrific team.

James Royce Digital Lead

Business Market Research & Market Intelligence

Mackman Research is a UK research company based in Suffolk, East Anglia providing business market research, market intelligence and customer research.  Our innovative research design and research methodologies inform decision-making.

Mackman Research specialise in satisfaction surveys and other market research services. If you require a small, full service research company for qualitative research or quantitative research, we can gather, collate and analyse on your behalf.

Customer Research

We are a customer research specialist with a strong track record of delivering business to business customer satisfaction surveys to senior executives.  Our customer satisfaction research methodologies include face to face, telephone, online, and postal.  The most effective customer satisfaction survey makes important up front considerations about objectives, methodology, questionnaire design, timescales, analysis, reporting methods, and incentives.

All customer survey satisfaction is conducted following strict ethical guidelines as laid down by the Market Research Society (MRS).

Market Intelligence

Mackman Research provides a range of market intelligence research services to inform decision making.  This research demands justifiable methodologies and research practices.  Market intelligence may range from conducting qualitative interviews, to large-scale (quantitative) information gathering and statistical analysis.

Mackman Research has a team of highly qualified and experienced market research specialists who are able to meet the needs of both small and large organisations.

Mackman Research Approach

We treat every project individually and not a templated one product fits all approach. Our tailored research services ensure that results are statistically sound and relevant to the needs of the client that has commissioned them. Careful consideration is given to the research methods employed and we will often use a blended approach.  All market research projects are managed by a Senior Market Researcher or Company Director and are conducted following strict ethical guidelines as laid down by the Market Research Society (MRS).

Market Intelligence Services

Awareness Surveys & Brand Tracking

Competitor Research

Customer Satisfaction Surveys

Face-to-Face Interviews

Focus Groups

Mystery Shopping

Online Surveys

Qualitative Research

Quanititative Research

Telephone Interviews