Research Testimonials

A Selection of  Client Testimonials


This is the second time in four years that Specflue have used Mackman to conduct a customer survey. As a team they are very professional, understood the brief and executed the task in a timely and diligent manner. We found them easy to deal with and all very personable with a determination to do the best job possible for us. The quality of the feedback and final reporting was excellent in both summary and detail.

Recruitment Agency

We have been so impressed with the standard of work delivered by Mackman. They are lovely people who are committed to offering a quality service, and we have found them to be responsive, informed, thorough and personable. The final presentation of results was incredibly well put together, delivered with clarity, and gave us more insight than we had hoped for. We have immediately instructed them to carry out further work for us as it is not often that services exceed your expectations.

Electrical Oil Services Ltd (EOS)

It was a great piece of work which confirms feelings we have had about the business and this data is invaluable in substantiating this information. This evidence will help EOS improve and make precise business decisions for the future.

Greenfields Community Housing

We try very hard to communicate well with our customers and the information we have gathered from the survey will be invaluable in helping us to refine the way we work. In particular we have really key information to enable us to promote and assist with digital inclusion. We also now have information that will help us to communicate differently according to customer preferences.

Eastern Inshore Fisheries and Conservation Authority

Eastern Inshore Fisheries and Conservation Authority contacted Mackman with a brief to carry out an awareness campaign. Immediately, we felt that they understood the requirements of the research and they took reasonable time to consider a sound and practical methodology to meet the demands of the project. The research team were easy to talk to, enthusiastic and worked hard to bring the project in on time and to a tight timescale and budget.

We were impressed by the final report showing comprehensible results and recommendations. An additional presentation which we requested covered everything we defined in a concise and practical solution.

This report is a valuable study: The results have given our organisation a benchmark for future engagement with our key stakeholders, helping Eastern IFCA continue to make an impact on the work we do to sustainably manage inshore fisheries in Lincolnshire, Norfolk and Suffolk. We are looking forward to making the most of the research, to create and deliver a targeted engagement activity programme. I have no hesitation in recommending Mackman; their work is of an extremely high standard and they are a pleasure to work with.

Baker Tilly London

I found the entire team at Mackman to be driven to achieving the best result for Baker Tilly. I valued their persistence to get the job done. They communicated regularly with me and kept me informed about milestones and possible delays to the project well in advance so I could take appropriate action and ensure the project was kept to schedule.

The final report of the results was presented in a clear and easy to understand report. The report is invaluable to us as we use it to determine our marketing approach and plan our business development campaigns for this audience. From the report, we have been successful in gaining many PR opportunities (including front page coverage with the Financial Times).

I'd be more than happy to recommend the Mackman Group.


We were very pleased with the results that our customer survey produced. Mackman steered us through the experience effortlessly and professionally, offering expert advice at every opportunity. We will definitely be carrying out annual customer surveys moving forward and look forward to working with Mackman again.

Leoni Sceti Group London

Having been given the delicate task to enquire about sensitive business information across a wide number of companies, the Mackman Group did a truly professional and remarkable job of it. I would recommend them with no hesitation.

Sanctuary Personnel

Thank you for the work The Mackman Group did for me earlier this year. Your staff completely understood what I wanted to achieve right from the start of the project. The information you provided me in the mystery shops was concise yet comprehensive. Furthermore the report you supplied me not only covered everything I had specified but also included additional comments of interest and of use to me. I would certainly recommend the Mackman Group for Mystery Shops.

Age Concern

We enlisted the support of the Mackman Group to help provide a solution to a customer questionnaire problem, which arose due to an unprecedented level of response. The questionnaire had been sent out with a twice yearly magazine we produce to approximately 15,000 readers and we received 1,400 back. These were paper questionnaires and we quickly realised that the time and skills needed to input and analyse this data was not on hand within the organisation. Bearing this in mind we decided to look for a reputable agency that could help us deal with this effectively on a pro-bono basis, as we didn’t have funds available to enable us to cover the cost for this work.

The team at Mackman Group stepped up and managed to provide us with an online data management tool, which provided our admin team with a tailored method for inputting data quickly and easily and would allow for the data to be managed and worked accordingly. Not only did Mackman do this, but they worked to produce the insight and data from the questionnaire, which we needed and was in reality the most important part of the exercise.

The responses we’ve had have been fantastic, and mainly from frail older people in Suffolk, who need extra support and assistance to live independently. Not only has the exercise helped us understand the needs of older people in the county better, but it also raised some important questions, which will help our organisation drive forward new ideas in the future.

Jaffe Porter Crossick LLP

We  commissioned the services of Mackman Research following a competitive selection process. We required a capable and experienced research company to deliver research findings in support of a legal case. Mackman Research responded to our initial enquiry with a well thought out and sensibly priced proposal.

They undertook quantitative research and confidently managed the complete project including design of the methodology, questionnaire, data collection, analysis, and reporting. This was done within time (despite incredibly tight timescales) and to budget. We found all staff to be highly responsive, professional and a pleasure to deal with. The findings were clearly presented and are a central piece of evidence that we expect to help us to win the case.

We do not hesitate to recommend Mackman research as a specialist research company that you can trust to deliver research of a high standard. Their customer service is outstanding, they exceed expectations and have a hands on, can do approach.


Mackman Research has helped us increase our understanding of our customers’ thoughts and future needs by conducting an annual satisfaction survey on our behalf. 

Mackman Research has always been proactive in managing the survey. They have continued to show interest in the Twinings business, understanding how we work, our values and culture. This has helped to ensure the survey is structured and designed to reflect Twinings as a business. Each year we continue to meet with Mackman to discuss the previous year in Twinings and to amend and improve the survey to make sure it meets with the ever changing shape of the business. Mackman Research work with us with a personal approach and we have built up a good working relationship that has meant we have been able to work together in an open and honest way. Mackman take the time out to go through the results of the survey, to understand the reasons for some of the results we have obtained and to ensure that both Twinings and Mackman understand the results from a customer perspective, not just as a set of statistical figures. 

In essence, Mackman Research provides an exemplary level of customer service to us. Their attention to detail and willingness to listen to our needs is extremely important to our company. They are prompt and efficient in the management of the survey and are dedicated to ensure that the information and final reports needed to communicate the results of the survey meet with our customers.

Marketing Agency

We recently acquired a client responsible for running a retail shopping centre in a busy major town in East Anglia. We needed research to provide market intelligence to inform marketing strategy and serve as a baseline measurement for measuring the success of future marketing activities.

We were impressed with the initial response from Mackman Research as it was intelligent and sensibly priced. Importantly because they are an East Anglian business they were able to bring a local understanding and knowledge to the project as well as offering cost savings.

We subsequently commissioned Mackman Research to undertake qualitative and quantitative research in the form of face-to-face interviews. They undertook the complete project (design of the methodology, questionnaire, data collection, analysis, and reporting) within time and to budget. At all times the staff at Mackman Research were very professional and easy to deal with.

The findings were clearly presented and have proved invaluable in helping to shape the marketing activities of the shopping centre. I can recommend Mackman Research without hesitation as a specialist research company with whom you can place your trust. We intend to continue using their services.

Chelmsford Borough Council

Parks and Heritage Services, Chelmsford Borough Council commissioned Mackman Research to help us understand why ‘low income’ groups are ‘low users’ of public parks and gardens and recommend what could change behaviour.

The project team delivered a great piece of research. Based on our experience the following qualities were apparent:  1) Flexible: Especially since we adapted the methodology to reach target audience.  2) Question development: The team was positive and constructive in questionnaire design, integrating our local knowledge with their expertise.  3) Approachable: team adopted a collaborative and can do approach.  4) Reporting: was clear and in-depth.

Atkins (Area 6 MAC Contract)

We commissioned Mackman Research to conduct a mystery telephone shop of our 24 hour network control centre. Mackman carried out the ‘mystery shop’ very effectively. They made every effort to understand the needs and scope of the project and did exactly what they said they were going to do. When the methodology had to change (due to unforeseen severe weather conditions) they were quick to respond. The final report presented the results in a clear and objective way and was produced very quickly. I would recommend using Mackman Research for mystery shopping projects, they did an excellent job for us.

Baker Tilly Bury St Edmunds

I have absolutely no hesitation in recommending Mackman Research. Their collaborative and plain speaking approach makes working with them a pleasure. High standards are maintained at every part of the research process from questionnaire design, through to data collection, analysis, and the concise presentation of results. In particular we appreciate their no-nonsense approach to reporting results in a concise and graphical manner that is easily understood.

If you are looking for a top class and reliable research organisation with a can do approach that represents extremely good value for money, then go no further than the Mackman Research.

Sure Start

My comments on the service provided by the Mackman Group are:

* All staff at Mackman Group were efficient and friendly

* The communication between us was really good

* The project was kept to schedule


Mackman Research has provided us outstanding customer perception surveys over the last few years. Their professional, friendly approach makes them excellent to work with and we have found the use of perception and satisfaction surveys dramatically improved our customer relationships.

Overall I have been delighted with Mackman Research’s service, high quality and found their research useful and focused on our needs as a business.

Nuffield Hospital

I am writing to express our deep satisfaction in the research project we recently commissioned from Mackman Research. Every phase of this project, from our initial conversation with them, through the design consultations, through the data gathering stage, through delivery of the final report has garnered our respect for Mackman Research.

Accordingly, I have no hesitation in recommending them as a company with which to do business.


The findings of your research project have been invaluable to our business development over the past 12 months. The initial investment we made to undertake this project has long since been recouped. More importantly we are still enjoying the long-term benefits. We not only know what our clients desire, but also when and how to best approach them.

We have recommended your services to several of our close associates. We are delighted to have found you, and we will turn straight to Mackman Research with any future research needs. We look forward to working with you again in future.