Tea Giant Twinings comes to Town

July 1st, 2010

What the client says


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This week we welcomed tea giant Twinings senior management to our offices, after successfully completing a research project for the company for the fourth year running.

Our researchers interviewed key international wholesale buyers on behalf of Twinings. The survey measured overall satisfaction levels of customers and their experience of dealing with Twinings’ international customer services. Questions were based around customer satisfaction and perceptions of Twinings’ international customer services.

Twinings’ international customer services manager, Sharlene Moffitt, praised the work of Mackman Research and said: “Mackman has worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the Customer Services team now and in the future.”  She added the work had “proved to be an invaluable tool for helping Twinings shape the future of the Customer Services we deliver.”