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East of England Energy Group (EEEGR)
Read more: East of England Energy Group (EEEGR)Mackman Research was commissioned to conduct a members survey on behalf of EEEGR. The research was carried out to help EEEGR understand whether they were currently following the correct strategy for their members; to establish any gaps in membership and to determine the future requirements of its associates.
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Electrical Oil Supplies (EOS)
Read more: Electrical Oil Supplies (EOS)The Mackman Research team was commissioned to provide a strategic marketing plan for the company and the customer survey was the foundation to this project. The study was carried out to help EOS gain more insight into its current service levels, identifying strengths and weaknesses to help EOS implement changes to foster competitive advantage.
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Specflue
Read more: SpecflueThe Mackman Research team were commissioned to deliver two annual benchmark surveys for Specflue. By conducting a benchmark survey and listening to what its customers are saying for the second year, the company can measure customer expectations across the whole customer experience and recognise shifts in behaviour.
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