Market Research Testimonials

What customers say about our research agency
How we've helped customers and what they say about our research services

Chelmsford Borough Council, Parks and Heritage Services commissioned Mackman Research to research why low income groups within the borough are low users of public parks and gardens. We also wanted them to explore what would change behaviour. The project was briefed to five other research agencies and Mackman Research came back with a clear, well-thought-out proposal. The team is very approachable and have a collaborative and can-do approach to their work. They kept to the project schedule and the team delivered a great piece of research. The parks research was put forward by Chelmsford City Council to the annual Government Business Awards, which encourage and reward effective business practice in the public sector. The project won the top prize for market research. Naturally we have no hesitation recommending Mackman Research for market research services.

Borough council - Chelmsford Borough Council.

Willis Palmer are a national business providing children’s social work and other psychological services mainly to local authorities and the courts. It was essential therefore that we partnered with a market research agency that took the appropriate amount of time to understand our business and the important role that it plays in the child protection system. Mackman Research proved to be highly adept at taking the time to understand our business; despite the complexities encountered in a niche business like ours they were professional throughout our work with them, and most importantly the research findings and recommendations met our requirements exactly.  We are really pleased that we made the decision to work with Mackman Research and I would have no hesitation in recommending them.

UK’s leading provider of social work and psychological services - Willis Palmer

We are pleased to provide a reference for Mackman Research who we have worked with for many years. During this time we have worked closely with them to initially scope and then deliver international customer satisfaction surveys on our behalf. At all times we have found their knowledge, research and expertise exemplary. Mackman Research carry out their work with complete confidentiality; the quality of the reports and presentations they have completed for us have been to a very high standard and have enabled us to proactively improve our customer relationship management. We recommend Mackman Research to you without hesitation.

International tea brandTwinings

Mackman Research has worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the International Customer Services team now and in the future.

International drinks brand - Ovaltine

We have been so impressed with the standard of work delivered by Mackman Research. They are lovely people who are committed to offering a quality service, and we have found them to be responsive, informed, thorough and personable. The final presentation of results was incredibly well put together, delivered with clarity, and gave us more insight than we had hoped for. We have immediately instructed them to carry out further work for us as it is not often that services exceed your expectations.

Market leading UK recruitment agency - anonymised at the request of the client

It was a great piece of work which confirms feelings we have had about the business and this data is invaluable in substantiating this information. This evidence will help EOS improve and make precise business decisions for the future. We do not hesitate to recommend Mackman Research as a leading market research agency.

UK market leading electrical oil supplier - Electrical Oil Services Ltd (EOS)

Mackman Research undertook in depth customer research on our behalf after winning a competitive tender.We try very hard to communicate well with our customers and the information we have gathered from the customer survey will be invaluable in helping us to refine the way we work. In particular we have really key information to enable us to promote and assist with digital inclusion. We also now have information that will help us to communicate differently according to customer preferences.

Regional social housing brand - Greenfields Community Housing

Eastern Inshore Fisheries and Conservation Authority contacted Mackman Research with a brief to carry out an awareness campaign. Immediately, we felt that they understood the requirements of the research and they took reasonable time to consider a sound and practical methodology to meet the demands of the project. The research team were easy to talk to, enthusiastic and worked hard to bring the project in on time and to a tight timescale and budget.

We were impressed by the final report showing comprehensible results and recommendations. An additional presentation which we requested covered everything we defined in a concise and practical solution.

This report is a valuable study: The results have given our organisation a benchmark for future engagement with our key stakeholders, helping Eastern IFCA continue to make an impact on the work we do to sustainably manage inshore fisheries in Lincolnshire, Norfolk and Suffolk. We are looking forward to making the most of the research, to create and deliver a targeted engagement activity programme. I have no hesitation in recommending Mackman Research; their work is of an extremely high standard and they are a pleasure to work with.

Inshore Fisheries and Conservation Authority - Eastern IFCA

After meetings with various companies regarding a customer and an employee satisfaction survey, Mackman Research were chosen. In our initial meetings they showed that they understood our business and what we were trying to achieve. We had never outsourced our customer satisfaction and employee satisfaction surveys before, or linked the two and wanted to ensure we got it right. We felt confident that Mackman Research would help us achieve this. I also liked the thought of working with a local company. I felt it would be more cost effective and liked the idea of having a company close to hand in case of any issues. I would not hesitate to work with Mackman Research again. The staff are friendly and approachable and took the time to understand what we are trying to achieve. They always kept me updated on progress; they are enthusiastic, knowledgeable, have a ‘can-do’ approach and never missed any deadlines set.

Market leading UK flue suppliers - Specflue

I found the entire team at Mackman Research to be driven to achieving the best result for Baker Tilly. I valued their persistence to get the job done. They communicated regularly with me and kept me informed about milestones and possible delays to the project well in advance so I could take appropriate action and ensure the project was kept to schedule.

The final report of the results was presented in a clear and easy to understand report. The report is invaluable to us as we use it to determine our marketing approach and plan our business development campaigns for this important audience. From the report, we have been successful in gaining many PR opportunities (including front page coverage with the Financial Times).

I’d be more than happy to recommend Mackman Research to anyone looking for an outstanding market research agency partner.

National accountancy brand - Baker Tilly

We were very pleased with the results that our customer survey produced. Mackman Research steered us through the experience effortlessly and professionally, offering expert advice at every opportunity. We will definitely be carrying out annual customer surveys moving forward and look forward to working with Mackman Research again.

Market leading UK packaging brand - Anson Packaging

Having been given the delicate task to enquire about sensitive business information across a wide number of companies, Mackman Research did a truly professional and remarkable job of it. I would recommend them with no hesitation as a fantastic alternative to engaging a London market research agency.

International investments, private equity and venture capital - Leoni Sceti Group

Thank you for the market research Mackman Research undertook for us earlier this year. Your team completely understood what I wanted to achieve right from the start of the project. The information you provided me in the mystery shops was concise yet comprehensive. Furthermore the report you supplied me not only covered everything I had specified but also included additional comments of interest and of use to me. I would certainly recommend Mackman Research for Mystery Shopping.

National retailer - Co-op Group

We enlisted the support of Mackman Research to help provide a solution to a customer questionnaire problem, which arose due to an unprecedented level of response. The questionnaire had been sent out with a twice yearly magazine we produce to approximately 15,000 readers and we received 1,400 back. These were paper questionnaires and we quickly realised that the time and skills needed to input and analyse this data was not on hand within the organisation. Bearing this in mind we decided to look for a reputable agency that could help us deal with this effectively on a pro-bono basis, as we didn’t have funds available to enable us to cover the cost for this work.

The team Mackman Research stepped up and managed to provide us with an online data management tool, which provided our admin team with a tailored method for inputting data quickly and easily and would allow for the data to be managed and worked accordingly. Not only did Mackman Research do this, but they worked to produce the insight and data from the questionnaire, which we needed and was in reality the most important part of the exercise.

The responses we’ve had have been fantastic, and mainly from frail older people in Suffolk, who need extra support and assistance to live independently. Not only has the exercise helped us understand the needs of older people in the county better, but it also raised some important questions, which will help our organisation drive forward new ideas in the future.

National charity - Age UK

The team at Mackman Research have assisted us here at ILECS with customer satisfaction and perception surveys which certainly gave us an insight into what our clients thought about us, compared with our opinion of what we considered they thought about us! The findings assisted us in many ways, including the development of a client information portal. A great market research agency to work with.

International lift consultancy - ILECS

Odgers Ray & Berndtson are number one in the UK’s executive search market. We wanted to ensure that we received feedback from both our clients and candidates on an ongoing basis and decided that we needed an external company to assist us in doing this. We went through a selection process with three UK market research agencies to provide services on market research and satisfaction surveys and decided to engage Mackman Research to assist us in the design and execution of our clients and candidates satisfaction surveys.

We felt the Mackman Research demonstrated a good track record and understood the challenges of getting getting feedback from some of the most senior business leaders in the UK. We have been very pleased with the work that Mackman Research have provided; from design of questionnaires, training of staff and assistance in statistical analysis. They continue to provide consultancy to us on an ongoing basis. We can recommend Mackman Research for the knowledge of customer research, their professionalism and responsiveness to our particular needs.

UK market leading executive search - Odgers, Ray & Berndtson

I am writing on behalf of the Nuffield hospital to express our deep satisfaction in the research project we recently commission from Mackman Research. Every phase of the project, from our initial conversation with them, through the design consultations, through the data gathering stage, through delivery of the final report has garnered our respect for Mackman Research. I want to particularly mention how impressed we were with their immediate grasp of our research needs and their rapid design solutions that permitted us to carry on with this project so quickly. We are delighted with the format of the final report. It is clear, concise yet thorough, and polished and professional in appearance. The report you delivered to us was ready for the public and we are happy to share a report of this calibre with company outsiders. Accordingly, I have no hesitation in recommending them as a market research company with which to do business.

UK private hospital group - Nuffield Hospitals

We commissioned the services of Mackman Research following a competitive selection process. We required a capable and experienced market research company to deliver research findings in support of a significant legal case. Mackman Research responded to our initial inquiry with a well thought out and sensibly price proposal.

They undertook quantitative research and confidently managed the complete project including design of the methodology, questionnaire design, data collection, analysis and reporting. This was done within time despite incredibly tight time scales and to budget. We found all staff to be highly responsive, professional and a pleasure to deal with. The findings were clearly presented and were a central piece of evidence that helped us to win the case. We do not hesitate to recommend Mackman Research as a specialist research company that you can trust to deliver research of a high standard. Their customer service is outstanding, they exceed expectations, and have a hands on can do approach.

Leading London law firm - Jaffe Porter Crossick LLP

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