.png.webp){kind=logo}
baker tilly
Employee Satisfaction Survey
About The Client
Baker Tilly commissioned Mackman Research to conduct an annual internal staff survey to monitor employee sentiment and ensure continued improvement in staff engagement and communication. With a focus on quality and transparency, the project was part of a wider human resources strategy to retain talent and strengthen organisational culture.
Baker Tilly is a global network of independent accounting and business advisory firms. Founded in 1988 and headquartered in London, the network operates in over 140 countries and includes more than 41,000 professionals worldwide. Baker Tilly UK, a leading independent firm within the network, provides an integrated range of services including audit, accountancy, taxation, VAT, management consultancy, corporate finance, IT advisory, restructuring, and forensic services. The Bury St Edmunds office, where the research was conducted, plays a key role in the firm’s national service delivery.
Table of Contents
Sector: Professional Services
Location: Bury St Edmunds, Suffolk
Website: https://www.bakertilly.com/
The Research Project
Mackman Research was commissioned to carry out an annual human resources staff survey at Baker Tilly, Bury St Edmunds. An important element of the project was the ongoing monitoring of staff perceptions.
Customer Survey Feedback Results
100 respondents completed the survey within the two-week period, representing a 100% response rate. This strong level of participation ensured the data was both representative and reliable, supporting internal decision-making and reinforcing employee engagement.
Research Aims & Objectives
The primary objective was to monitor staff perceptions and satisfaction across key areas such as leadership, communication, workload, and support. Baker Tilly aimed to assess progress against previous surveys and gather detailed feedback to inform internal HR planning and cultural development initiatives. The research also sought to foster an open dialogue between staff and senior management.
The Research Design & Methodology
An existing survey was developed in collaboration with Baker Tilly, with 66 questions and space to comment. The Mackman Research team surveyed all employees of Baker Tilly Bury St Edmunds. The research took place using an online methodology and confidentiality was introduced in an effort to encourage full and frank participation from employees. A contact list of 100 personnel was supplied in MS Excel format and all contacts were invited by email to participate in the survey. The on-line survey was ‘live’ over the course of 2 weeks. During this time various reminder emails were sent to each employee who had not responded.
Research Outcomes
The comprehensive data provided Baker Tilly with a clear view of staff attitudes and organisational health. The feedback enabled senior management to identify strengths in employee engagement, as well as specific areas requiring attention. Mackman Research delivered a visual, easy-to-interpret report, which was used to support HR strategy, inform future initiatives, and drive continuous improvement in workplace culture.
What The Client Says
“Their collaborative and plain speaking approach makes working with them a pleasure. High standards are maintained at every part of the research process from questionnaire design, through to data collection, analysis, and the concise presentation of results. In particular we appreciate their no-nonsense approach to reporting results in a concise and graphical manner that is easily understood”.
Stephen Duffety, Senior Partner – Baker Tilly Tax and Accountancy
