Anson

The Research Project

Mackman Research successfully delivered the results of a client satisfaction survey on behalf of Cambridgeshire food packaging experts, Anson. In keeping with its company mission to provide excellent customer service, Anson was keen to discover how well they performed at meeting the expectations of their customers. The study was carried out by Mackman Research to help Anson improve the overall quality of customer service and to identify potential future developments for the business.

The Research Design & Methodology

The expert team at Mackman Research undertook the important project using telephone interviews, while also providing an online version of the survey for participants who preferred this convenient way of completing the questionnaire.

We were very pleased with the results that our customer survey produced. Mackman steered us through the experience effortlessly and professionally, offering expert advice at every opportunity. We will definitely be carrying out annual customer surveys moving forward and look forward to working with Mackman again.
Libby Coe, Business Manager - Anson

We are seeing more clients putting customer service at the top of their agendas because they see excellent customer satisfaction as part of their strategy for long term growth. We help clients to design a questionnaire which meets all their objectives and delivers meaningful results which they can then use to make informed decisions and act to drive the company forward.
Dr. Gemma Mackman, Research Director - Mackman Research

What Our Clients Say

            
                        “Not only has the exercise helped us better understand the needs of older people in the county, but it also raised some important questions, which will help our organisation drive forward new ideas in the future.”
                        
Jonathan Skermer – Marketing/Development Manager, Age UK Suffolk                    

                        “Their collaborative and plain speaking approach makes working with them a pleasure. High standards are maintained at every part of the research process from questionnaire design, through to data collection, analysis, and the concise presentation of results. In particular we appreciate their no-nonsense approach to reporting results in a concise and graphical manner that is easily understood.”
                        
Stephen Duffety – Senior Partner, Baker Tilly Tax and Accountancy                    

                        “Mackman has worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the Customer Services team now and in the future.”
                        
Sharlene Moffitt – International Customer Services Manager, Twinings

Meeting of people with notepads at a bench outdoors

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Essex County Council - COVID-19 Business Research

Government

Mackman Research was commissioned by Essex County Council to conduct an important business support survey during the early stages of the Covid-19 pandemic in 2020. This project has since gone on to be selected as a finalist in the 'Best Data Collection – Interviewer Administered' category of the MRS Operations Awards 2021.