Professional Services

Mackman Research conducted a small-scale customer satisfaction survey for Clear Thinking Solutions to receive insightful feedback on their services and identify potential areas for innovation. Learn more about our research methodology and results for this project.

Mackman Research worked with Ipswich-based Immigration Legal Services to gather insight from their principal and senior lawyers in order to assist in a brand refresh, creation of a new website, key communication messages, and future strategy. The insight was to ensure messaging and targeting was accurate on the new website.

Mackman Research collaborated with Langtons Chartered Accountants to gather up-to-date client feedback on behalf of the company. The research was designed to gain an insight into how stakeholders engage with the Langtons brand and their satisfaction with Langtons’ services and client communication. The research findings would then provide recommendations.

Mackman Research was commissioned to conduct a client survey by the London based recruiter and was supplied with a strong, clear brief detailing what type of queries they would like the research to answer. Mackman Research designed a wide-ranging questionnaire on behalf of the client which offered a framework for the qualitative telephone interview.