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Testimonials
The International Customer Satisfaction Survey conducted by Mackman on behalf of R. Twinings and Company Limited is now in its 4th year and has continually proved to be an invaluable tool for helping Twinings shape the future of the Customer Services we deliver.

Mackman Research have worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the Customer Services team now and in the future.

Sharlene Moffitt - International Customer Services Manager. R. Twining and Company Ltd.

Age Concern Given Helping Hand

Work is underway on a research project aimed at enabling Age Concern to become more customer centric.  Not only will the exercise help Age Concern understand the needs of older people in the county better, but it is also expected to raise some important questions, which will help the organisation drive forward new ideas in the future.  Mackman Research is providing the work on a pro-bono basis.

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