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Mystery Shopping Services

Testimonials
We commissioned the services of Mackman Research following a competitive selection process. We required a capable and experienced research company to deliver research findings in support of a legal case. Mackman Research responded to our initial enquiry with a well thought out and sensibly priced proposal.

They undertook quantitative research and confidently managed the complete project including design of the methodology, questionnaire, data collection, analysis, and reporting. This was done within time (despite incredibly tight timescales) and to budget. We found all staff to be highly responsive, professional and a pleasure to deal with. They approached

The findings were clearly presented and are a central piece of evidence that we expect to help us to win the case.

We do not hesitate to recommend Mackman research as a specialist research company that you can trust to deliver research of a high standard. Their customer service is outstanding, they exceed expectations and have a hands on, can do approach.

Jaffe Porter Crossick LLP
Jaffe Porter Crossick LLP

Mystery Shopping Services

Mackman Research is a leading mystery shopping services company in East Anglia providing experienced mystery shoppers covering mainly Suffolk, Essex, Norfolk and Cambridgeshire.

Our mystery shopping services team will make contact with your organisation in order to assess your levels of service, customer care and staff capabilities.  Ambitious companies combine mystery shopping techniques with customer satisfaction surveys for a truly proactive approach.

As a method of gathering competitor information, mystery shopping services can also be used to benchmark your service levels against those of your competitor companies.

Mystery shopping projects can be undertaken face-to-face or by phone and can be used to assess:

  • People skills & behaviour
  • The physical environment
  • Processes & procedures

Definition of Mystery Shopping by the MRS

“Mystery shopping can be defined as the use of individuals trained to experience and measure any customer service process, by acting as potential customers and in some way reporting back on their experiences in a detailed and objective way. It differs from other research techniques in that the evaluator does not declare his/her presence and the respondent is unaware at the time of the interaction that it is in any way different from a normal customer contact. Ideally results from this technique should be used more for directing training and for rewards schemes rather than for disciplinary purposes.”

Mystery Shopping Services – Purchases

The value of any purchases made by our mystery shopper company during the course of a mystery shopping project are charged at cost and receipts will be provided.

Mystery Shopping Services – Reporting

As standard we will provide a copy of each individual mystery shopping visit checklist.  In addition we will produce a full summary report at the end of the mystery shopping project.  The summary mystery shopping report will bespoke and tailored to the needs of each commissioning client.  We can also publish your results securely online to enable real time updating of results that may be access by multiple parties within your organisation.

Request a quotation

Contact our mystery shoppingservices team today with your requirements and we will quickly generate a quotation.

Click here to make an enquiry

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