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Testimonials
We commissioned the services of Mackman Research following a competitive selection process. We required a capable and experienced research company to deliver research findings in support of a legal case. Mackman Research responded to our initial enquiry with a well thought out and sensibly priced proposal.

They undertook quantitative research and confidently managed the complete project including design of the methodology, questionnaire, data collection, analysis, and reporting. This was done within time (despite incredibly tight timescales) and to budget. We found all staff to be highly responsive, professional and a pleasure to deal with. They approached

The findings were clearly presented and are a central piece of evidence that we expect to help us to win the case.

We do not hesitate to recommend Mackman research as a specialist research company that you can trust to deliver research of a high standard. Their customer service is outstanding, they exceed expectations and have a hands on, can do approach.

Jaffe Porter Crossick LLP
Jaffe Porter Crossick LLP

Twinings signs up for customer service research

The market research services of Mackman Research have been called upon again by tea giant Twinings to undertake crucial business to business market research.   Customer satisfaction market research of satisfaction levels of global trade customers dealt with by the International Customer Services team will take place in June 2010. The online customer satisfaction survey includes qualitative and quantitative research. The market intelligence gathered will be compared with previous findings. This years web survey will include satisfaction survey questions that can be trended over four years.


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