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Twinings signs up for customer service research

April 22nd, 2010

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The market research services of Mackman Research have been called upon again by tea giant Twinings to undertake crucial business to business market research.   Customer satisfaction market research of satisfaction levels of global trade customers dealt with by the International Customer Services team will take place in June 2010. The online customer satisfaction survey includes qualitative and quantitative research. The market intelligence gathered will be compared with previous findings. This years web survey will include satisfaction survey questions that can be trended over four years.