Award winning research

From international brands to essential local charities, our research has guided decisions.

We are proud of our story so far and are lucky to have worked with premium brands and some truly inspirational organisations. We are specialists in research and information gathering and our work spans many sectors. See how we have delivered insight that has created growth and cultivated change.

Gov.uk

Government

Mackman Research was commissioned to conduct a client satisfaction survey by the Appointments Commission. They supplied Mackman Research with a potential set of questions and Mackman Research designed a complete telephone questionnaire on behalf of the Appointments Commission. The findings informed recommendations for change.

University of East Anglia (UEA)

Education

A prominent Professor based at the University of East Anglia was conducting research into the effects of a nuclear power station of the health of the local and immediate community. They contacted Mackman Research to help with the recruitment phase of the project. Due to the potentially sensitive nature of the project, we took a staggered approach.

Archant

Publishing

The Archant group approached Mackman Research to conduct a number of customer perception and satisfaction surveys on their behalf. The purpose of the research would be to establish satisfaction levels when placing advertising in specific publishing platforms, as well as perception relating to other competitor news publications.

Multinational Energy Company

Energy

A multinational energy company approached Mackman Research following our work with EEEGR. The purpose of the research was to assess the employee engagement of those situated on two North Sea platforms and a regional office. We aimed to provide in-depth insight into the satisfaction, engagement and motivation of employees.

East of England Energy Group (EEEGR)

Energy & Renewables, B2B

Mackman Research was commissioned to conduct a members survey on behalf of EEEGR. The research was carried out to help EEEGR understand whether they were currently following the correct strategy for their members; to establish any gaps in membership and to determine the future requirements of its associates.

Allmat Building Supplies

Construction, B2B

Mackman Research were commissioned by Allmat after we suggested impartial customer perception research to provide them with recommendations. We then conducted a customer survey on behalf of the client. The perception survey was devised to help Allmat gain a deeper understanding of the relationship between them and their customers.

Electrical Oil Supplies (EOS)

Energy & Renewables, B2B

The Mackman Research team was commissioned to provide a strategic marketing plan for the company and the customer survey was the foundation to this project. The study was carried out to help EOS gain more insight into its current service levels, identifying strengths and weaknesses to help EOS implement changes to foster competitive advantage.

Specflue

Manufacturing, Energy, B2B

The Mackman Research team were commissioned to deliver two annual benchmark surveys for Specflue. By conducting a benchmark survey and listening to what its customers are saying for the second year, the company can measure customer expectations across the whole customer experience and recognise shifts in behaviour.

Executive Recruitment Agency

B2B

Mackman Research was commissioned to conduct a client survey by the London based recruiter and was supplied with a strong, clear brief detailing what type of queries they would like the research to answer. Mackman Research designed a wide-ranging questionnaire on behalf of the client which offered a framework for the qualitative telephone interview.

Herts FullStop

Academic & Education

Mackman Research was commissioned to conduct a Net Promoter Score (NPS) survey for consecutive years on behalf of Herts FullStop. The research was carried out to help Herts FullStop understand how customers perceive the company's performance, how it has changed over the last year, and whether customers are likely to recommend Herts FullStop.

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What Our Clients Say

            
                        “Not only has the exercise helped us better understand the needs of older people in the county, but it also raised some important questions, which will help our organisation drive forward new ideas in the future.”
                        
Jonathan Skermer – Marketing/Development Manager, Age UK Suffolk                    

                        “Their collaborative and plain speaking approach makes working with them a pleasure. High standards are maintained at every part of the research process from questionnaire design, through to data collection, analysis, and the concise presentation of results. In particular we appreciate their no-nonsense approach to reporting results in a concise and graphical manner that is easily understood.”
                        
Stephen Duffety – Senior Partner, Baker Tilly Tax and Accountancy                    

                        “Mackman has worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the Customer Services team now and in the future.”
                        
Sharlene Moffitt – International Customer Services Manager, Twinings