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The Newt in Somerset worked with Mackman Research to undertake a customer survey. Dr Gemma Mackman was an excellent project lead, who provided expert guidance through the process of creating a survey, undertaking interviews and providing powerful customer insights. I would not hesitate to work with Mackman again, and indeed hope to in the future.

Ed Workman – Chief Executive Officer, The Newt in Somerset

Not only has the exercise helped us better understand the needs of older people in the county, but it also raised some important questions, which will help our organisation drive forward new ideas in the future.

Jonathan Skermer – Marketing/Development Manager, Age UK Suffolk

Their collaborative and plain speaking approach makes working with them a pleasure. High standards are maintained at every part of the research process from questionnaire design, through to data collection, analysis, and the concise presentation of results. In particular we appreciate their no-nonsense approach to reporting results in a concise and graphical manner that is easily understood.

Stephen Duffety – Senior Partner, Baker Tilly Tax and Accountancy

Mackman has worked professionally at all times, enabling clear presentation of the results to identify key trends and areas for growth and improvement of the Customer Services team now and in the future.

Sharlene Moffitt – International Customer Services Manager, Twinings