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Employee Survey – Telephone interviews

July 25th, 2019

What the client says

“The standard of work Mackman has produced has gone above and beyond our expectations. We have been impressed by how smoothly the project has been carried out. The final report and presentation were excellently delivered, and the in-depth findings will be invaluable to our decision-making for future business strategies.” Operations Manager

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Background

The multinational energy company has assets based in the North Sea. UK-based assets include two platforms and a regional office. Across these locations, the company employs about 1,000 people in a diversity of roles including contractors from various employing companies. Mackman Research was commissioned to conduct a survey on behalf of the multinational energy company to provide in-depth insight into the satisfaction, engagement and motivation of employees.

Approach

Mackman Research designed a survey and employees were selected at random as part of a stratified sample to take part. Employees based on the platforms called in to the Mackman office to complete the survey over the phone with a Mackman researcher. Those based in the regional office were asked to schedule an interview time slot for a Mackman researcher to call them. The telephone interviews lasted between 15 minutes and 1 hour, depending on how much information the employee had to comment.

Results

192 employees took part in the survey which achieved a confidence level of 95% and a confidence interval of +/-4.6%. The results were split by the three locations and employing company. For verbatim, results were further grouped by either seniority (supervisor or individual contributor) or how long the employee had worked with the company. After evaluating the findings data from the survey, Mackman Research created a detailed report summing up the key findings. The comprehensive report has provided the client with a deeper level of understanding of employee satisfaction, motivation, and engagement and will help the multinational company establish strengths and weaknesses to implement a thorough internal strategy for change and motivation among the workforce.