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Allmat Building Supplies
Read more: Allmat Building SuppliesMackman Research were commissioned by Allmat after we suggested impartial customer perception research to provide them with recommendations. We then conducted a customer survey on behalf of the client. The perception survey was devised to help Allmat gain a deeper understanding of the relationship between them and their customers.
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Electrical Oil Supplies (EOS)
Read more: Electrical Oil Supplies (EOS)The Mackman Research team was commissioned to provide a strategic marketing plan for the company and the customer survey was the foundation to this project. The study was carried out to help EOS gain more insight into its current service levels, identifying strengths and weaknesses to help EOS implement changes to foster competitive advantage.
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Specflue
Read more: SpecflueThe Mackman Research team were commissioned to deliver two annual benchmark surveys for Specflue. By conducting a benchmark survey and listening to what its customers are saying for the second year, the company can measure customer expectations across the whole customer experience and recognise shifts in behaviour.
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Executive Recruitment Agency
Read more: Executive Recruitment AgencyMackman Research was commissioned to conduct a client survey by the London based recruiter and was supplied with a strong, clear brief detailing what type of queries they would like the research to answer. Mackman Research designed a wide-ranging questionnaire on behalf of the client which offered a framework for the qualitative telephone interview.
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Herts FullStop
Read more: Herts FullStopMackman Research was commissioned to conduct a Net Promoter Score (NPS) survey for consecutive years on behalf of Herts FullStop. The research was carried out to help Herts FullStop understand how customers perceive the company’s performance, how it has changed over the last year, and whether customers are likely to recommend Herts FullStop.
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Harlow College
Read more: Harlow CollegeMackman Research was commissioned by Harlow College to develop a tactical marketing campaign to help change out-dated perceptions of Harlow College. The main focus of the campaign was to raise awareness of Harlow College’s award winning status of Number 1 College in England. The initial stage of the campaign was to conduct a perception survey…
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Sure Start Hyndburn
Read more: Sure Start Hyndburnsure start hyburn Service Satisfaction Survey About The Client Sure Start Hyndburn commissioned Mackman Research to explore service satisfaction and public awareness across its five children’s centres in Accrington, Lancashire. Sure Start Hyndburn is a network of Children’s Centres offering information, advice and support to families with children under the age of five. Based in…
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Baker Tilly
Read more: Baker Tillybaker tilly Employee Satisfaction Survey About The Client Baker Tilly commissioned Mackman Research to conduct an annual internal staff survey to monitor employee sentiment and ensure continued improvement in staff engagement and communication. With a focus on quality and transparency, the project was part of a wider human resources strategy to retain talent and strengthen…
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Land Rover Monthly
Read more: Land Rover Monthlyland rover monthly Customer Insight & Perception Research About The Client Land Rover Monthly (LRM), a leading publication for Land Rover enthusiasts, wanted to ensure that any major changes to its annual show were informed by clear audience insights. With a possible venue change on the horizon, the team sought to gather reliable data from…
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Shopping Centre
Read more: Shopping Centreshopping centre Shopper Awareness & Perception Research About The Client With the UK retail sector facing shifting customer expectations and increased pressure to innovate, a major shopping centre in Essex partnered with Mackman Research to gather timely, actionable insights to shape its future. The centre, working via a B2B consultancy, needed to assess how shoppers…
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